Simple pricing
Transparent and competitive pricing plans to suit all brands, with zero set up fee.
Bebas
Recommended for: brands new to Pollen, lower volume brands, smaller stores
Frequently asked questions
Commonly asked questions related to Pollen's pricing structure. If you can't find the answer to your query, contact us here.
Does Pollen offer a free trial?
Yes! All brands are welcome to try PollenOS for free.
What is your refund policy?
Upon receiving a formal request for a refund (for Enterprise users), we will close your account and prorate the remaining calendar days on your plan. This sum will then be refunded to the payment method used, though processing times may vary by bank or credit card.
Can I pay for additional credits (for prompts) as I go?
Absolutely! Simply get in touch with us and we'll provide you with pricing for the additional credits for prompts.
Do you offer team plans?
Pollen is built to accommodate multiple users from the same organization. Each individual who signs up via Pollen Pass will be assigned to their company's account (if it already exists) or asked to set up a new company account (with the option of inviting other users). For more information on how this works, get in touch with us here.
Can I scale up / down my plan mid-month?
Sure! Simply get in touch with us and we'll prorate accordingly.
What is Pollen Pass? How does it work with Pollen's AI agents?
Pollen Pass is Pollen's proprietary membership system, which is integrated into Pollen's Liquidation Management System. Signing up via Pollen Pass allows brands to access the Liquidation Management System, Pollen SLOB Index, and our AI assistants.
Pollen Pass accounts are at both a company level and an individual level - with two separate IDs for each. The company ID will be the same for all individuals from the same organization, in order to allow for better team coordination. Access levels can be set by team admins within Pollen Pass.